Shipping
For UK Standard and Premium delivery, we will dispatch your order on the same day if the order is placed before 14:00. Orders placed after 14:00 will be dispatched the following day, except orders made after 2pm on Friday which will be dispatched the following Monday (excl Bank Holidays). You will receive an email once your order is dispatched.
For UK 24 Hour Tracked delivery, we will dispatch your order on the same day if the order is placed before 13:00. Orders placed after 13:00 will be dispatched the following day, except orders made after 14:00 on Friday which will be dispatched the following Monday (excl Bank Holidays) . You will receive an email once your order is dispatched.
All items will be posted via Royal Mail, please note the following information:
UK Premium Delivery - Free for orders £50.00 and over - This is a Royal Mail 1st Class Delivery service, which aims to deliver the next working business day (excludes bank holidays and weekends). You can upgrade to UK Premium Delivery for £2.50 if your order does not qualify for free.
UK Standard Delivery - Free
This is a Royal Mail Tracked 48hr delivery service, which aims to be delivered within the following 2-3 working days (excluding bank holidays and weekends).
UK 24 Hour Tracked Delivery - Free for orders over £50.00 - This is a Royal Mail Tracked 24 hour delivery service which aims to deliver the next working day (excludes bank holidays and weekends) and includes compensation cover up to £100 and tracking to delivery point and SMS or email notifications. You can upgrade to UK 24 Hour Tracked Delivery for £2.50 if your order does not qualify for free.
Royal Mail 48 Delivery
This service does not require a signature and items will be posted through your letter box. If the item is too big to be posted, Royal Mail will leave a 'while you were out' card and you will be able to collect from your local sorting office. Alternatively, they will leave your item in a safe place. Deliveries will usually be made within 3-5 working days.*
Royal Mail 24 Delivery
This service does not require a signature and items will be posted through your letter box. If the item is too big to be posted, Royal Mail will leave a 'while you were out' card and you will be able to collect from your local sorting office. Alternatively, they will leave your item in a safe place. This is not a guaranteed next day service, however 96% of deliveries are made the next working day.*
*On the rare occasion your delivery may take slightly longer we ask that you allow 14 working days before contacting us if your parcel hasn't arrived as per Royal Mail's terms and conditions.
Other information:
• Delivery times are for in-stock products only
UK shipping only
• Please note due to strikes at royal mail, delivery times may be delayed, but if you experience a delay longer than 12 business days please contact us at info@randallandcojewellery.co.uk so we can look into this for you.
International Delivery
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Delivery Option
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Courier
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Delivery Time
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Under £100
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Over £100
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European Delivery
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Royal Mail
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International tracked
3-5 Working Days
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£9.95
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FREE
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Rest of World Delivery
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Royal Mail
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International tracked
6-8 Working Days
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£10.95
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FREE
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Customs & Duty
All items are shipped from the UK and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and we will not accept liability for any such costs. If upon delivery, there are any additional charges due the carrier will contact you to arrange payment.
Delivery to Republic of Ireland
Please note you will not pay VAT with us when ordering from the Republic of Ireland however you will be responsible for paying Irish Tax (23%) plus an admin charge (min €14.50) upon delivery with DHL, your delivery charge does not cover this cost.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
RETURN & REFUND POLICY
If you are not entirely satisfied with your purchase, we're here to help.
Returns Information
You can return an item to us within 14 days from receipt for either exchange or refund providing that the product is unused, and in the condition that it arrived in, including any packaging. The only exceptions to this are for items that are engraved or any bespoke items.
You are responsible for postage costs associated with returning your item(s). We would advise that your item(s) are returned using a tracked service to ensure they reach us safely. If you have received a damaged or incorrect item then please contact us first and we will arrange to send you a free returns label.
Please note returns can take up to 3 working days to be processed from the date we have received them.
For more information please visit our Refund and returns page here
