Return & Refund Policy 

If you are not entirely satisfied with your purchase, we're here to help.

Returns Information

You can return an item to us within 14 days from receipt for either exchange or refund providing that the product is unused, and in the condition that it arrived in, including any packaging. The only exceptions to this are for items that are engraved or any bespoke items.

You are responsible for postage costs associated with returning your item(s). We would advise that your item(s) are returned using a tracked service to ensure they reach us safely. If you have received a damaged or incorrect item then please contact us first and we will arrange to send you a free returns label.

Please note returns can take up to 3 working days to be processed from the date we have received them.

Please send all returns to;

Returns Department

Randall & Co Jewellery

8 Larkfield House




We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.